Terms

Terms of service

For zynAIR plans and Remote IT Support plans bought on this site. Last updated 16 October 2026.

These terms apply when you buy a zynAIR plan or a Remote IT Support plan from ZYNTEIRO TECHNOLOGY SDN. BHD. (registration 202001015351 (1371671-M)), 3, Jln Permata, Taman Intan, 83000 Batu Pahat, Johor, Malaysia — “we” and “us” below. Paying for a plan means you accept them. The plans are sold to businesses. Other work we do — custom software, consulting, PDPA training — is done under its own written quotation, and these terms do not cover it.

1. The plans

zynAIR is Odoo Community Edition, set up, hosted, backed up and updated by us, as one system of your own at an address under zynair.com. Each plan has a user limit and a storage limit, listed on the zynAIR page. Questions about the system itself are answered on WhatsApp as part of the plan.

Remote IT Support is a set number of remote support hours and build hours each month, with a first-response time, listed on the IT support page.

The plan descriptions on those two pages, and the price shown on the payment page when you pay, form part of these terms.

2. Prices and payment

  • Prices are in Malaysian ringgit and are the amounts you pay.
  • Payment is by card, through Stripe, in advance for each month or each year.
  • Plans renew automatically at the end of each period until you cancel.
  • A zynAIR plan and an IT support plan bought together are billed on the same interval, in one subscription. IT support is 10% off for as long as you also have a zynAIR plan; if the zynAIR plan ends, the discount ends from the next IT support renewal.
  • If we change a price, we tell you by email at least 30 days before it applies to you, and it applies from your first renewal after that notice.
  • If a payment fails, Stripe retries it and your zynAIR system shows a notice. If it is still unpaid when the retries end, the plan ends as if you had cancelled it.

3. Changing plan

  • Use Change plan in the Subscription menu inside your zynAIR system. Stripe’s billing page is for your card, your invoices and cancelling, not for changing plan. With IT support only, change tier by WhatsApp message.
  • Moving up takes effect straight away. You pay the difference for the rest of the current period.
  • Moving down takes effect at your next renewal, and only when your system already fits the lower plan: active users within its user limit, and storage used within its storage limit.
  • Too many users: archive users until you fit, then move down. Once a move down is requested, users cannot be added or reactivated beyond the lower plan’s limit.
  • Too much storage, and you want to keep the data: Change plan offers the lower plan plus the fewest 25 GB storage blocks that make your storage fit. Plan and blocks switch together at renewal.
  • Too much storage, and you want data removed: message us on WhatsApp. We look at each case, and you back the data up first.
  • If your storage grows past what the lower plan allows (with any blocks you chose) before the renewal date, the move down is cancelled and we tell you.
  • Storage blocks of 25 GB cost RM30 a month or RM300 a year each. Buy them any time from Change plan; they take effect straight away and you pay the difference for the rest of the period. Removing blocks follows the move-down rule: at renewal, and only if your storage still fits without them.
  • A zynAIR system cannot have more users than its plan allows. When it reaches 80% of its storage we tell you, so you can add storage blocks or move up a plan before it fills.

4. Support

  • All support is by WhatsApp message to +6013-2899100. Voice or video calls happen only in special cases, at our discretion.
  • Questions about your zynAIR system are part of the zynAIR plan and never use IT support hours.
  • First-response times count business hours: Monday to Friday, 9 am to 6 pm Malaysia time. A response time is when we first reply, not when the issue is solved.
  • A support hour is our working time on your issue, including remote-desktop sessions. The messages back and forth are not counted. Extra support hours are RM150 an hour, in 30-minute blocks.
  • Unused support hours and build hours carry over for one month, then lapse. Hours are credited for each paid month.
  • IT support is remote. Physical work needs someone on site and is not part of any plan; a visit, where one is needed, is quoted separately.

Build hours

  • Build hours are for making something rather than fixing something. What they cover, and what they do not, is set out on the IT support page.
  • Scoping is free. Nothing is built until you agree, and work beyond your build hours is RM80 an hour, quoted before it starts.
  • Changes to your zynAIR system go into one module of your own, built and tested on a copy of your database before it is installed. We do not change accounting or stock entries that are already posted.
  • Tools built for you outside zynAIR are handed over with their source code, in your own storage, and are yours.

5. Your zynAIR system and your data

  • The business data in your zynAIR system is yours. We process it only to host, back up, update and support the system, and when you ask us to. For personal data in it, you are the data controller and we process it on your behalf — see the privacy notice.
  • You get your own administrator user, and set its password through a link we email to you. We never send a password by email.
  • We keep an administrator account of our own in every zynAIR system, which we use to operate, update and support it.
  • The system is backed up daily.
  • You can ask for a copy of your database at any time while your plan is active, and for 30 days after it ends.
  • You are responsible for the people you give access to, for keeping your own logins safe, and for having the right to process the data you put in.

6. Acceptable use

A zynAIR system may not be used for anything unlawful, to send unsolicited bulk messages, to attack or overload other systems, or to resell access to others without our written agreement. We may suspend a system used in any of these ways, or one that puts other customers’ systems at risk, and we will tell you why.

7. Cancellation and refunds

You can cancel at any time; the plan then runs to the end of the period you have paid for. When refunds are given, and what happens to your zynAIR system when a plan ends, is set out in the refund and cancellation policy, which forms part of these terms.

We may end a plan for non-payment, as in section 2, or for a serious breach of these terms, and will tell you by email or WhatsApp. If we end a plan for any other reason, we refund the unused part of the period you paid for.

8. Liability

We do the work with reasonable care and skill. We are not liable for indirect or consequential loss, such as loss of profit, revenue or business opportunity, or for the failure of services we do not control, such as your internet connection, WhatsApp, Stripe, or Microsoft and Google services. Our total liability to you for anything arising from a plan is limited to what you paid for that plan in the 12 months before the claim. Nothing in these terms limits a liability that the law does not allow to be limited.

9. Changes to these terms

We will tell you by email at least 30 days before a change to these terms applies to you. If you do not agree with it, you can cancel before it applies.

10. Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute about them.

11. Contact

WhatsApp +6013-2899100, email enquiry@zynteiro.com, or by post to ZYNTEIRO TECHNOLOGY SDN. BHD., 3, Jln Permata, Taman Intan, 83000 Batu Pahat, Johor, Malaysia.