Refunds
Refund and cancellation policy
How to cancel a zynAIR or Remote IT Support plan, when a payment is refunded, and what happens to your system when a plan ends. Last updated 16 October 2026.
This policy covers zynAIR plans and Remote IT Support plans bought on this site, and forms part of our terms.
How to cancel
- For a zynAIR plan: Manage billing in the Subscription menu inside your zynAIR system.
- For any plan: a WhatsApp message to +6013-2899100, or an email to enquiry@zynteiro.com from the address the plan is under. We confirm the cancellation in writing.
There is no notice period. You can cancel at any time before your renewal date; the plan is not renewed, and it runs to the end of the period you have already paid for.
To move to a smaller plan instead of cancelling, use Change plan in the same Subscription menu. A move down applies at renewal, once your system fits the smaller plan, with storage blocks added if needed — see changing plan.
Refunds
- Your first payment: refunded in full if you ask within 14 days of it, as long as no support hours or build hours have been used.
- Charged in error — a duplicate payment, or the wrong amount: refunded in full.
- If we end your plan for a reason other than non-payment or a serious breach of the terms: the unused part of the period you paid for is refunded.
- Otherwise, payments are not refunded — including the rest of a month or a year after you cancel, the difference when you move down a plan or remove storage blocks, and unused support or build hours.
Refunds go back to the card you paid with, through Stripe. How long one takes to appear depends on your bank. To ask for a refund, message or email us as above.
When a zynAIR plan ends
- The system stops at the end of the last period you paid for.
- We keep a backup of it for 30 days. In that time you can ask for a copy of your database.
- After 30 days, the system and its backups are deleted.
When an IT support plan ends
Support stops at the end of the last period you paid for, and any unused hours lapse with it. Tools we built for you outside zynAIR are already in your own storage and stay yours.
Questions or disagreements
Talk to us first — WhatsApp +6013-2899100 or email enquiry@zynteiro.com. Most billing problems are fixed faster that way than by a dispute through your bank.