Remote IT Support · monthly or yearly plans
IT support by WhatsApp message, with the hours written down.
Remote support for your computers, network, email and backups, from the team that runs zynAIR. Three plans, each with a set number of support hours and build hours a month, and a first-response time we commit to.
In short
What is Remote IT Support?
Remote IT Support is a monthly or yearly plan from ZYNTEIRO TECHNOLOGY SDN. BHD.: a set number of hours of remote work on your computers, network, email and backups, asked for and answered by WhatsApp message. Plans start at RM1,000 a month for 8 support hours and 2 build hours. It is remote only — cabling and hardware swaps need someone on site. Questions about a zynAIR system are answered separately and never use these hours.
Plans
Three plans. The difference is hours, and how fast we answer.
First-response times count business hours: Monday to Friday, 9 am to 6 pm Malaysia time. Support hours are for fixing things; build hours are for making things — see what build hours cover.
Essential
RM1,000a month
or RM10,000 a year — two months free
- 8 support hours a month
- 2 build hours a month
- First response: next business day
Business
RM1,800a month
or RM18,000 a year — two months free
- 16 support hours a month
- 4 build hours a month
- First response: within 4 business hours
Priority
RM2,500a month
or RM25,000 a year — two months free
- 24 support hours a month
- 6 build hours a month — 10 with a zynAIR plan paid yearly
- First response: within 2 business hours
Beyond the plan
- Extra support hours: RM150 an hour, in 30-minute blocks
- Extra build time: RM80 an hour, quoted before we start
- Unused hours carry over for one month, then lapse
- On-site visits quoted separately
With a zynAIR plan
- 10% off any IT support plan, for as long as you keep both
- Questions about zynAIR never use IT support hours
- Priority with zynAIR paid yearly: 4 more build hours a month, for zynAIR changes
Move up a plan at any time and pay the difference for the rest of the period; move down at renewal. With zynAIR, change from the Subscription menu inside your system; with IT support on its own, by WhatsApp message. Plans renew automatically until you cancel.
How it works
Remote, by message, with the time accounted for.
WhatsApp messages, one number
Every request goes to +6013-2899100 as a WhatsApp message. A thread is a written record of what was asked, what was done and when, which a phone call is not. Voice or video calls happen only in special cases, at our discretion.
Remote sessions you allow
When a fix needs hands on a machine, we connect through a remote-desktop session that you allow.
What counts as an hour
Our working time on your issue, including remote-desktop sessions. The messages back and forth are not counted: describing the problem is free, and working on it is what uses hours.
What stays on site
Cabling, swapping hardware, anything that needs a person in the room. Remote support cannot do it, and we would rather say so than sell around it. A visit, where one is needed, is quoted separately.
Build hours
Build hours: small tools and changes, from a monthly bucket.
Each plan comes with build hours as well as support hours — time for us to make something rather than fix something. Any job fits the bucket; there is no per-job size limit, because splitting a job does not create more hours. Beyond the bucket it is RM80 an hour, quoted before we start.
Changes to your zynAIR system
Your own fields, reports, screens and workflows. Never a change to accounting or stock entries that are already posted.
- All your changes go into one module of your own
- Built and tested on a copy of your database before it is installed
Tools that run on your own systems
Scripts, spreadsheet automations, Microsoft 365 or Google Workspace rules, small internal tools. Handed over with the source, in your own storage.
- Yours to keep, change or hand to someone else
Projects, quoted as projects
Integrations with third-party services, anything we would have to host for you, public websites and mobile apps. Custom software development does those, against a written scope.
How a build starts
- Send the change you want as a WhatsApp message
- Scoping is free: the answer is “fits your build hours”, or “N hours — quoted”
- Nothing is built until you say yes
Build hours carry over for one month, like support hours, and are credited for each paid month.
Why one module per customer: every module has to be carried across at each major Odoo upgrade, so keeping all of one company’s changes in one place keeps that cost flat — for us, and so for you.
AI drafts the code. An engineer reviews every change before it reaches you.
Who answers what
zynAIR support and IT support are separate, and so are their hours.
zynAIR support — the system itself
How to do something in your zynAIR system, an error on screen, a user who cannot log in. Included in every zynAIR plan, answered on the same WhatsApp number, and never counted against IT support hours.
- Part of every zynAIR plan
- Uses no hours at all
IT support — everything around it
Your computers, network, email and backups: the laptop that will not join the network, the full mailbox, the backup nobody has checked. This is what the plans on this page cover, and what uses their hours.
- Remote only, by WhatsApp message
- Uses your plan’s support hours
Not sure which side a question falls on? Send it anyway. We sort it, and a question about zynAIR is never charged to IT support hours.
Questions
Before you pick a plan.
No. Every plan is remote, and every request starts as a WhatsApp message. Physical work — running a cable, swapping a hard disk, replacing a switch — needs somebody in the room, and no plan includes a visit. Where one is needed, it is quoted separately.
Unused support hours and build hours carry over for one month, then lapse. Hours are credited for each paid month, so a plan held for one month gets one month of hours.
No, never. Questions about the zynAIR system itself are part of every zynAIR plan. IT support hours are for everything around it — your computers, network, email and backups.
Extra support hours are RM150 an hour, in 30-minute blocks. Extra build time is RM80 an hour and is quoted before any work starts.
At any time, by WhatsApp message or email. The plan runs to the end of the period you have paid for and is not renewed. Your first payment is refunded in full if you ask within 14 days and no hours have been used — the refund and cancellation policy has the rest.
Yes. Moving up takes effect straight away and you pay the difference for the rest of the period. Moving down takes effect at your next renewal. With a zynAIR plan, change from the Subscription menu inside your system; with IT support on its own, send us a WhatsApp message.
Pick a plan, then send the first message.
Questions before you buy go to the same WhatsApp number as the support itself.